Customer Resources

"Thank you and your team for making my vision a reality."

Bruce D. Iannatuono, President

Chess Communications Group

Baltimore, MD

Customer Service

Doing the right thing. Always. That's how we do business.

We listen

We pay close attention to what you want, and we construct high-quality commercial buildings that fit your business. We own and manage all of our spaces, giving us an intimate knowledge of each project. We work to alleviate your concerns so that your business can thrive in a comfortable environment that nurtures your vision for your company. The result is consistently superior service and attention when you need it. And even when you don’t.

Merritt does not use third-party management services. Instead, we offer you 45 field personnel and six office staff—a skilled team that is dedicated to providing a level of service that exceeds your expectations.

Merritt’s team of customer service professionals:

Provides all aspects of customer service to approximately 1,300 customers in a portfolio nearing 15 million square feet
Offers 24-hour service and computerized tracking of all customer requests
Maintains non-emergency online Customer Service Request System
Offers in-house HVAC Service Contracts

Contact customer service