Unlike many developers, we don’t believe in using third-party property management companies to care for our buildings and our customers. Instead, our dedicated Customer Service team is responsible for maintaining all of our properties and is available 24 hours a day to address issues promptly and professionally. This way, we can guarantee that our customers always receive the high level of service they deserve and have come to expect from Merritt. While many companies promise a response within 24-48 hours, our average response time is just 90 minutes. And, with a field team experienced in construction, roofing and HVAC, we often resolve customer concerns directly.