24 Hour Customer Service
Understanding that maintenance issues can be disruptive, we’ve invested in training and technology that allow us to respond quickly and allow you to stay focused on your business. While many companies promise a response within 24-48 hours, our average response time is just 1.5 hours – including weekend and overnight calls. And, with a field team experienced in construction, roofing and HVAC, we are often able to resolve customer concerns directly.
The Merritt Difference
- Skilled team of 45 field and seven office personnel handling all aspects of customer service
- Customer Service team’s average tenure with Merritt is more than 11 years
- 24-hour on call service
- Computer tracking of all customer requests to ensure timely response and resolution.
- Non-emergency online Customer Service Request System
- In-house HVAC and roofing teams
- Investment in continuing education programs for Customer Service employees, ensuring that we are able to assist customers in navigating complex issues