Merritt Properties
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  • Customer Services

    Customer Service

    An in-house team that's available 24/7

     

We're Here When You Need Us

  • Average response time of just 90 minutes
  • 24-hour, on-call service
  • Non-emergency online Customer Service Request Portal
  • Emergency alert system to communicate across a variety of channels
  • Continuing education programs to help our employees navigate complex issues
  • In-house HVAC team
  • Skilled team of 45 field and 8 office personnel with an average of 11 years at Merritt
  • Provide customers with cost-effective vendor services through our long-term partnerships
  • Concierge services to enhance the workplace through on-site events, amenities and services
 

Ways to Reach Us

  • Service Request Portal

    To report general, non-emergency maintenance issues within your Merritt building, please use our portal. Examples include services related to HVAC, electric, plumbing, and other general inquires.

    Access the Portal

  • Urgent Requests

    If you have a life-threatening emergency, please call 911.
    For other urgent requests, call our Customer Service Department.
     

    410-298-2600 (MD)703-858-2725 (VA)

    919-526-0070 (NC)904-322-8040 (FL)

Customer Events & Services

Merge by Merritt logo

At Merritt, we've always believed in doing the right thing. That’s why we've created Merge by Merritt, a new suite of offerings that are enhancing the work experience through on-site events, amenities and services. With this programming, we’re helping companies attract, retain, and reward talented employees who will enrich their brands and grow their businesses.

Commercial Café

Merritt Properties offers customers a web-based tenant portal for online access to all documents related to a lease as well as the ability to submit rent payments electronically. Specifically, Commercial Café allows customers to:

  • Enjoy 24/7 self-service account management
  • Access their account on a mobile devices via the Commercial Café app
  • Check balances and make payments
  • Schedule recurring auto-payments for rent and other charges
  • View and print leasing documents, ledger, invoices and Merritt's W-9

Have questions or want to sign up? Email [email protected] or call 410-298-2600 and ask for our Portal Team.

With Merritt, There's Strength in Numbers

Customer Discount Program

Our Customer Discount Program gives Merritt customers the opportunity to provide exclusive offers to fellow Merritt customers. To be included in the program, discounts must provide a minimum 15% discount and/or gift with purchase. If you are interested in participating, please contact [email protected] or 410-298-2600.

See All Offers

  • Advance Scale

    One of the area’s oldest distributors of quality weighing, material handling, dock and warehouse equipment from the industry’s most reliable manufacturers. Founded in 1933, Advance Scale is a a family-owned business that continues to offer its customers personalized, knowledgeable solutions to all of their equipment and service needs.

    15% off their first (or next) product or service order

    Contact: 443-512-8424 | [email protected]

    Location: 7014 Golden Ring Road, Rosedale, MD 21237

  • Advanced Productions

    Advanced Productions is a leading supplier of audio-visual production support services. Our production services include sound, lighting, video projection, staging, rentals and event management. All of our services are available a la carte or as a complete package based on your needs and specific objectives. The entire Advanced Productions team welcomes the opportunity to assist you in bringing your vision to reality.

    15% off equipment

    Contact: Lisa | 410-850-5060 | [email protected]

    Location: 1321 Mercedes Drive, Suite K, Hanover, MD 21076

  • Alloy Wheel Repair Specialists of Baltimore

    Alloy Wheel Repair Specialists is a worldwide franchise and leading provider of complete alloy wheel repair for auto dealerships, collision shops, tire stores, all major insurance companies and retail customers. At AWRS, we service all your wheel repair needs with same day turnaround.

    15% discount on all wheel repair services

    Contact: 410-238-1887 | [email protected]

    Location: 1 Nashua Court, Suite G, Baltimore, MD 21221

  • Battery Warehouse

    Retailer and wholesaler of batteries and related products. Batteries for automotive, atv's, boats, motorcycle, rv's, emergency lighting, fire panels, key fobs, watches, and much more.

    15% off (Discount not available on limited items)

    Contact: Brittany Nichols | 410-781-7115 | [email protected]

    Location: 1430 Progress Way, Suite 121, Eldersburg, MD 21784

  • Cardinal Fencing Academy

    Cardinal Fencing Academy introduces students in the Ashburn, Sterling, Reston and other Northern Virginia/Loudoun/Fairfax County area to the many benefits of this Olympic sport. Beyond the fitness benefits, fencing promotes intellectual development, decision making skills, self discipline and confidence. Our classes are all taught in a safe and supportive environment.

    15% off Beginner Summer Camp or Intro/Intermediate class. Use coupon code MERRITT2023 when you register online at www.CardinalFencingAcademy.com

     

    Contact: Ilya Lobanenkov | 240-424-0749 | [email protected]

    Location: 45980 Center Oak Plaza, Suite 140, Sterling, VA 20166 

  • Chesapeake Promotional Products

    Advertise and promote your business

    20% off any new order of custom printed or embroidered items including shirts, jackets, banners/signs, pens and magnets

    Contact: Scott Gnagey | 410-552-6667 | [email protected]

    Location: 1430 Progress Way, Eldersburg, MD 21784

  • Franck La Scelta Italian Clothing

    Franck La Scelta Italian Clothing is a high-end men's and women's clothing store located in Columbia, Maryland. We specialist in exclusive, custom-made, and ready-to-wear suits, genuine leather handmade shoes, bags, ties, belts, shirts, pants, denim, and accessories designed and manufactured in Italy. 

    • Buy one suit, get the second one 30% off.
    • Spend over $500 in-store and receive 20% off your next purchase (full priced items only)

    Contact: Franklin Asah | 443-500-9959 | [email protected]

    Location: 9400 Snowden River Pkwy. Suite 128, Columbia, MD 21045

  • Furniture Installation & Service Technicians, LLC

    FIST Installation provides high quality installation and facilities services for users in the Baltimore, Washington, Virginia metropolitan area. www.fistinstallation.com

    15% discount on all services, including move-in services for new and potential customers, as well as dismantling and relocation of office furniture and cubicles for existing customers.

    Contact: Kelvin Haynie | 410-565-6950 | [email protected]

    Location: 3741 Old Georgetown Road, Halethorpe, MD 21227

  • Gutter Guys of Maryland

    As one of the oldest and highest-rated gutter companies in the area, we’ve proudly served Maryland homeowners for decades. Our team provides professional gutter installation, repair, and maintenance with a focus on reliable service and quality workmanship on every job.

    15% off gutter services

    Contact: James Dennis | [email protected] 

    Location: 6947 Golden Ring Road Rosedale MD 21237

  • League Industries

    As The League's social enterprise, League Industries produces high quality printing, mailing, courier, and other services while providing vocational training, career opportunities, and employment to individuals with disabilities in Baltimore. The Towson-based facility specializes in a variety of printing and mailing contracts with eight current delivery routes and very competitive pricing in the Baltimore area. With an extensive knowledge of mail list processing, excellent customer service, and fast turn-around times, League Industries offers opportunities for expansive business partnerships and collaborative efforts to help build community.

    15% off a new customer's initial contract

    Contact: Clay Doughty | 410-323-0500 x404 | [email protected]

    Location: 8804 Orchard Tree Lane, Towson, MD 21286

  • Mamma Roma

    Located at 303 International Cir, Mamma Roma is known for delicious subs, fresh salads, & great service. Our 100% ribeye cheesesteak is consistently ranked as one of the best in the area.  With over 50 five star reviews, Mamma Roma is worth a try! Ordering for a group? Our individualized boxed lunches and catering trays are the perfect option for meetings, holiday parties, & more.

    15% off first order

    Contact: Joe Conciatori | 845-554-7660 | [email protected]

    Location | 303 International Cir, Suite T130, Hunt Valley, MD 21030

     

  • Merritt Clubs

    Full service health club with 8 locations featuring indoor and outdoor pools, cardio movie theaters, basketball, squash and racquetball courts, large interactive kids clubs, cycle, barre, zumba, yoga and all LesMills group fitness classes*. Merritt Clubs guarantees results or they will give you your money back! Visit our website, merrittclubs.com, for the location nearest you. You must supply proof of employment in a Merritt building. *Club amenities vary per location. 

    Up to 30% off monthly dues at any Merritt Clubs location

    Contact: 800-NEW-SHAPE | [email protected]

    Location: Maryland Only

  • Micro Records Company

    Since 1964, Micro Records Company has provided document management services to various organizations and government agencies. We are committed to providing the highest level of quality and service to our customers. www.microrecord.com 

    We offer:

     Document Scanning Services (standard documents, large format documents, engineering drawings, books, newspapers, aperture cards, microfilm, microfiche)

    Document Management Systems (cloud or server-based systems)

    Microfilm/Microfiche Scanners

    Document Scanners

    Microfilm Equipment Repair Services

    15% off professional services

    Contact: Mark Cuttler | 410-238-7480 | [email protected]

    Location: 9321 Philadelphia Rd, Suite C, Baltimore, MD 21237

  • Milstein Siegel, LLC

    Milstein Siegel, LLC has decades of experience, and continues to remain at the forefront of developments in family law in Maryland. They believe that both educating clients and providing clients with the tools to find collateral professionals to move forward are two of their most important roles. Before deciding which style of resolving your matter is best for you — mediation, litigation or other options — you will need an attorney who can and will provide you with a complete education of what can be accomplished in litigation as opposed to what can be accomplished in alternatives to litigation. In addition to family law, Milstein Siegel can also consult with clients and represent them in certain criminal and personal injury cases.

    Every relationship starts with a free consultation with a Milstein Siegel, LLC attorney. If you choose to retain with their firm, they will also provide all Merritt customers and family with the following discounts:

    • Free consultation for any family law, criminal, personal injury or appeal issue.
    • 20% off their usual fees for any family law, criminal or appeal issue.
    • A contingency rate of 30% for all personal injury matters. 

    Contact: Michael Milstein | [email protected] 

    Location: 6011 University Boulevard, Suite 250, Ellicott City, MD 21043

  • Mouth Party Caramel

    Sweeten up your corporate gifting with Mouth Party Caramel. Selecting just the right expression of appreciation reflects how much you value your clients and employees. How about giving something a little bit decadent, a little indulgent - even made in small batches with love? We've got you covered! We can accommodate all corporate gifting occasions: holidays, customer thank-yous, referral gifts, employee appreciation and so much more. Provide us with your logo to customize caramel gift boxes for the perfect finishing touch. 

    All of our products are crafted using a 4-generation family recipe with the mission to help fight cancer one sweet bite at a time. A portion of our profits is donated to cancer research and support services. Everything we make is nut-free, gluten-free, and soy-free.  

    More info here on our products and pricing: www.mouthpartycaramel.com

    15% off all orders for Merritt customers

    Contact: Jeanne | 410-662-0800 | [email protected]

    Location: 1946 Greenspring Drive, Ste J, Timonium, Maryland 21093

  • Mr. Rooter Plumbing

    Full-service commercial and residential plumbing company. We operate 24/7 and are fully licensed and insured. We’re the flushing experts!

    15% off standard labor rates and priority service when having an emergency

    Contact: Jamie Smith | 410-628-2011

    Location: 3701 Commerce Drive, Suite 105, Baltimore, MD 21227

  • NaturaLawn of America

    NaturaLawn of America specializes in offering safer and more effective lawn care programs. We offer organic based fertilizer, weed control, insect control, aeration and seeding, tick control, mosquito control and tree and shrub IPM programs.  They offer better results than the traditional programs using 85% fewer chemicals, while providing the best customer service in the industry.

    All new customers will receive the final treatment of the season free with the purchase of a full program (a 15% discount)

    Contact: Bill Wilson | 1-800-875-4727 | [email protected]

    Location: 152 Blades Lane, Suite R, Glen Burnie, MD 21060

  • Omega Trading Company

    Each year the EPA estimates that nearly three million tons of office furniture is thrown away in the US. Omega Trading Company specializes in the selling of remanufactured modular office furniture.

    One new Space #5500 chair with each new purchase of remanufactured modular furniture

    Contact: Tom | 410-859-8989

    Location: 7459 Candlewood Road, Hanover, MD 21076

  • Popsations Popcorn Company

    Welcome new clients or thank your existing clients and employees with Popsations gourmet popcorn! Give a gift box or tin of popcorn on special occasions for the entire family to enjoy. Handcrafted gourmet popcorn is the perfect treat or gift. Popsations Popcorn Company makes their light, buttery and crunchy caramel popcorn the old fashioned way - stirring it by hand in large copper kettles. Decadent chocolates are drizzled over the caramel for a truly delicious treat. Savory cheese flavors are also made to order in small batches. Specializing in corporate gifts, Popsations can help brand your business in a unique, fun way. Gift boxes, tins and bags can be customized with your logo and message. www.popsationspopcorn.com

     

    15% off all orders for Merritt customers

    Contact: Robin | 443-895-4620 | [email protected]

    Location: 7 W Aylesbury Rd, Suite Q, Timonium, MD 21093

  • Reliance Fire Protection

    Reliance Fire Protection, Inc. has been defending local businesses against fire damage since 1987. They have the knowledge and experience to design, build, install, and maintain all types of fire sprinkler systems, including special hazard, fire alarm inspection and service and extinguisher inspections. Reliance Fire Protection is the leading company in the DMV and DC areas for 24-hour emergency sprinkler service. They pride themselves in their reliability, responsiveness and integrity. 

    If your insurance requires a more frequent routine inspection than what Merritt Properties provides, Reliance will offer 15% off your first inspection for your fire protection needs.

    Contact: Mark Kessler | 410-977-8173 | [email protected]

    Location: 709 East Ordnance Road, Suite 510, Baltimore, MD 21226

  • Shaws Welding

    We are a small, family‑owned business that has been serving our community since 1889. As a custom metal fabrication shop, we take great pride in the quality of our work and the wide range of services we provide. We work with a variety of metals, including steel, aluminum, stainless steel, brass, and copper/bronze.

    Our team fabricates and repairs everything from railings, vehicle frames, beams, and adjustable columns to custom projects such as brackets, door overhangs, and ramps. We also handle minor repairs, including rims, metal art, farm equipment and more.

    15% discount for any Merritt customer

    Contacts: 

    Office | 410-263-3122

    Gloria | [email protected] 

    Alexis | [email protected] 

    Location: 1981 Moreland Parkway, Building 3 Bay 1, Annapolis, MD

    21401

  • University of Maryland Orthopedics Hunt Valley

    University of Maryland Orthopedics at Hunt Valley, Maryland’s top orthopedic physicians covering all specialties. Additionally, services include: x-rays on site, adult and pediatric physical therapy, occupational therapy, and  PM&R (physical medicine and rehabilitation) services.

    Priority scheduling for employees in Merritt buildings - same or next day appointments, including some evenings

    Contact: Diane Fisher | 443-257-3127 | [email protected]

    Location: 226 Schilling Circle, Suite 170, Hunt Valley, MD 21031

  • Werres Corporation

    Werres Corporation, a trusted material handling partner since 1935, specializes in forklifts, forklift service, and warehouse solutions throughout the Mid-Atlantic. As an authorized Raymond Sales and Service Center, Werres provides new and used lift trucks, planned maintenance, emergency repairs, and operator training. In addition, we offer warehouse automation, equipment rentals, parts, and fleet management services—customized to meet the needs of distribution centers, warehouses, and manufacturing facilities. www.werres.com

    15% off standard labor rate on forklift service work

    Contact: Shawn Haden | 804-914-3869 | [email protected]

    Location: 10394 Lakeridge Pkwy, Suite 100, Ashland, VA 23005

     

Frequently Asked Questions

Have a question? Ask us now!

  • Will Merritt perform interior construction alterations for my space?

    Yes, we will perform those alterations that we agreed upon in your lease. Should you desire further renovations, your leasing representative will get in touch with our Interior Design team, who will meet with you to go over the alterations before we begin construction.

  • How do I decide on my interior space finishes?

    Our Interior Design team can help you select your interior finishes – we have a full range of finish samples to guide you in your decision.

  • If Merritt is making interior construction alterations to my space, what has to happen before I can move in?

    Our Interior Construction department will apply for any necessary building permits, meet with sub-contractors, and develop a construction work schedule that we will share with you.

  • Who can I contact regarding the interior construction process?

    Please reach out to your leasing agent, and they’ll connect you with the right construction manager. Each manager would be happy to chat about a project or any questions you may have.

  • Who handles the telephone, security, and computer lines?

    You will be responsible for these lines, and since we would like to work closely with your vendors, please have them contact our Interior Construction group by calling 410-298-2600.

See All Questions

  • Do I need to obtain a permit for any electrical work?

    Yes, you will need a permit for low voltage electric installations such as phone and alarm systems.

  • How do I handle the utilities for my space?

    Unless you are located in one of our multi-story office buildings, you will be in charge of your individually metered gas and electric bills, so you should contact BGE at 1-800-685-0123 before you move in. Water usage will be billed quarterly. We receive one bill per quarter per building, which we prorate according to the provisions defined in your lease.

  • How do I make my lease payments?

    Customers can pay rent electronically using Merritt's Commercial Café. This portal allows users to: 

    • Enjoy 24/7 self-service account management
    • Access their account on a mobile devices via the Commercial Café app
    • Check balances and make payments
    • Schedule recurring auto-payments for rent and other charges
    • View and print leasing documents, ledger, invoices and Merritt's W-9

    Have questions or want to sign up? Email [email protected] or call 410-298-2600 and ask for our Portal Team.

  • What if I am having a problem paying my rent?

    You should call your assigned leasing representative, who will discuss your situation and help you in any way they can.

  • What happens after construction is complete?

    We will perform a walk-through inspection of your space and create a “punch-list”, which identifies items that require attention or correction. We will take care of these as soon as possible, usually within the first month of occupancy.

  • Do I have to send Merritt a copy of my Certificate of Insurance?

    Yes, please mail a copy of your Certificate of Insurance to:

    Merritt Properties
    2066 Lord Baltimore Drive
    Baltimore, MD 21244

  • Does Merritt test a building's fire system?

    Yes, tests are performed twice a year, under a contractual agreement with either Reliance Fire Protection or Virginia Sprinkler Company.

  • Who will handle building maintenance?

    We will take care of any necessary building maintenance. We also handle all customer service requests, in which case you should call 410-298-2600 in Maryland and 703-858-2725 in Virginia and ask to speak with someone in the Customer Service department. Or, visit our online service request portal.

  • Does Merritt provide janitorial or sanitation services?

    Unless you are located in one of our Class A office buildings, you are responsible for any janitorial or sanitation services. We can refer you to service providers upon request.

  • Does Merritt have a key to my property?

    No – we respect your privacy, and it is our policy not to enter your space without your company personnel being present. You have the only keys to your space.

  • Who is responsible for pest control?

    While we take measures to control this, you should do your best to keep the premise free from all pests, vermin, rodents, insects, and termites.

  • Are there enough parking spaces, and are they assigned to tenants throughout my building?

    We have planned for ample, non-exclusive parking at all of our developments, and expect that each tenant primarily uses the parking spaces in front of their space.

  • Is outside storage permitted?

    No, outside storage is not allowed.

  • Are there security services installed in my space?

    Not at this time, but we can assist you with a list of vendors. Of course, please let us know if you are experiencing recurring security-related issues.

Customer Handbooks

Search Our Idea Lab

We've been creating homes for businesses since 1967 and fortunate enough to work with all kinds of companies, in all kinds of industries, in all kinds of spaces. If you're looking for inspiration for your own business, browse through our searchable photo library to see some of our favorite spaces.

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