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A Culture of "Customer First"
Our business philosophy – one that always puts the customer first – is the foundation on which Merritt has been built, and our unconventional, people-oriented style has led to our long-term success. Actually, we’ve found that using the term “customer” is in itself quite distinctive. While others may refer to you as a “tenant,” with us you’re always our “customer” and with that you get the service customers deserve.
At Merritt, we consider your business our business. With us, you get more than a space for your company. You also get a team of experienced professionals dedicated to providing personalized and flexible service.
Unlike most developers today, we don’t use third-party management firms. Instead, our dedicated Customer Service team manages all of our properties and is available 24 hours a day. This way, we can guarantee that your business will always receive the high level of service that you deserve.
The success of our approach speaks for itself. In a recent Customer Satisfaction Survey conducted by the nationally recognized real estate consulting firm CEL & Associates, Merritt’s customers ranked their overall satisfaction with Merritt as Outstanding.