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  • Customer Services

    Customer Service

    An in-house team that's available 24/7

     

We're Here When You Need Us

  • Average response time of just 90 minutes
  • 24-hour, on-call service
  • Non-emergency online Customer Service Request Portal
  • Emergency alert system to communicate across a variety of channels
  • Continuing education programs to help our employees navigate complex issues
  • In-house HVAC team
  • Skilled team of 45 field and 8 office personnel with an average of 11 years at Merritt
  • Provide customers with cost-effective vendor services through our long-term partnerships
  • Concierge services to enhance the workplace through on-site events, amenities and services
 

Ways to Reach Us

  • Service Request Portal

    To report general, non-emergency maintenance issues within your Merritt building, please use our portal. Examples include services related to HVAC, electric, plumbing, and other general inquires.

    Access the Portal

  • Urgent Requests

    If you have a life-threatening emergency, please call 911.
    For other urgent requests, call our Customer Service Department.
     

    410-298-2600 (MD)703-858-2725 (VA)

    919-526-0070 (NC)904-322-8040 (FL)

Customer Events & Services

Merge by Merritt logo

At Merritt, we've always believed in doing the right thing. That’s why we've created Merge by Merritt, a new suite of offerings that are enhancing the work experience through on-site events, amenities and services. With this programming, we’re helping companies attract, retain, and reward talented employees who will enrich their brands and grow their businesses.

With Merritt, There's Strength in Numbers

Customer Discount Program

Our Customer Discount Program gives Merritt customers the opportunity to provide exclusive offers to fellow Merritt customers. To be included in the program, discounts must provide a minimum 15% discount and/or gift with purchase. If you are interested in participating, please contact [email protected] or 410-298-2600.

See All Offers

  • Accelerate Your Game

    Accelerate Your Game provides complete Sports Training services for team and athletes. We help our athletes in improving their speed, agility, quickness, conditioning as well as explosiveness. 

    20% discount off services

    Contact: Alonzo Ruffin | 410-312-5700 | [email protected]

    Location: 9515 Gerwig Lane, Suite 112, Columbia, MD 21046

  • Advance Scale

    One of the area’s oldest distributors of quality weighing, material handling, dock and warehouse equipment from the industry’s most reliable manufacturers. Founded in 1933, Advance Scale is a a family-owned business that continues to offer its customers personalized, knowledgeable solutions to all of their equipment and service needs.

    15% off their first (or next) product or service order

    Contact: 443-512-8424 | [email protected]

    Location: 7014 Golden Ring Road, Rosedale, MD 21237

  • Advanced Productions

    Advanced Productions is a leading supplier of audio-visual production support services. Our production services include sound, lighting, video projection, staging, rentals and event management. All of our services are available a la carte or as a complete package based on your needs and specific objectives. The entire Advanced Productions team welcomes the opportunity to assist you in bringing your vision to reality.

    15% off equipment

    Contact: Lisa | 410-850-5060 | [email protected]

    Location: 1321 Mercedes Drive, Suite K, Hanover, MD 21076

  • Alloy Wheel Repair Specialists of Baltimore

    Alloy Wheel Repair Specialists is a worldwide franchise and leading provider of complete alloy wheel repair for auto dealerships, collision shops, tire stores, all major insurance companies and retail customers. At AWRS, we service all your wheel repair needs with same day turnaround.

    15% discount on all wheel repair services

    Contact: 410-238-1887 | [email protected]

    Location: 1 Nashua Court, Suite G, Baltimore, MD 21221

  • Chesapeake Promotional Products

    Advertise and promote your business

    20% off any new order of custom printed or embroidered items including shirts, jackets, banners/signs, pens and magnets

    Contact: Scott Gnagey | 410-552-6667 | [email protected]

    Location: 1430 Progress Way, Eldersburg, MD 21784

  • Keller Williams Realty - Loudoun Gateway

    Keller Williams Realty represents sellers and buyers in the sale or acquisition of residential real estate.  Each Keller Williams office is independently owned and operated, and Keller Williams Loudoun Gateway has vast experience in and knowledge of the Loudoun County region, as well as the rest of Virginia, DC, Maryland and West Virginia.  They specialize in working side by side with prospects to create a package based on their needs and desires. 

    Keller Williams Loudoun Gateway is offering a 20% discount to anyone who engages a Keller Williams Loudoun Gateway agent to buy, sell, rent a property or lease a property as landlord (the dollar amount will vary based on the price and service portfolio of the property or buyer in question). 

    Contact: Leland Johnsen | 803-665-9377 | [email protected]

    Location: 20116 Ashbrook Place, Suite 200, Ashburn, VA 20147

  • Merritt Clubs

    Full service health club with 9 locations all open 24 hours featuring indoor and outdoor pools, cardio movie theaters, basketball, squash and racquetball courts, large interactive kids clubs, cycle, barre, zumba, yoga and all LesMills group fitness classes*. Merritt Clubs guarantees results or they will give you your money back! Visit our website, merrittclubs.com, for the location nearest you. You must supply proof of employment in a Merritt building. *Club amenities vary per location. 

    30% off monthly dues at any Merritt Clubs location

    Contact: 800-NEW-SHAPE | [email protected]

     

  • Mr. Rooter Plumbing

    Full-service commercial and residential plumbing company. We operate 24/7 and are fully licensed and insured. We’re the flushing experts!

    15% off standard labor rates and priority service when having an emergency

    Contact: Jamie Smith | 410-628-2011

    Location: 3701 Commerce Drive, Suite 105, Baltimore, MD 21227

  • NaturaLawn of America

    NaturaLawn of America specializes in offering safer and more effective lawn care programs. We offer organic based fertilizer, weed control, insect control, aeration and seeding, tick control, mosquito control and tree and shrub IPM programs.  They offer better results than the traditional programs using 85% fewer chemicals, while providing the best customer service in the industry.

    All new customers will receive the final treatment of the season free with the purchase of a full program (a 15% discount)

    Contact: Bill Wilson | 1-800-875-4727 | [email protected]

    Location: 152 Blades Lane, Suite R, Glen Burnie, MD 21060

  • Omega Trading Company

    Each year the EPA estimates that nearly three million tons of office furniture is thrown away in the US. Omega Trading Company specializes in the selling of remanufactured modular office furniture.

    One new Space #5500 chair with each new purchase of remanufactured modular furniture

    Contact: Tom | 410-859-8989

    Location: 7459 Candlewood Road, Hanover, MD 21076

  • Popsations Popcorn Company

    Welcome new clients or thank your existing clients and employees with Popsations gourmet popcorn! Give a tin of popcorn on special occasions for the entire family to enjoy. Handcrafted gourmet popcorn is the perfect treat or gift. Popsations Popcorn Company makes their light, buttery and crunchy caramel popcorn the old fashioned way - stirring it by hand in large copper kettles. Decadent chocolates are drizzled over the caramel for a truly delicious treat. Savory cheese flavors are also made to order in small batches. Specializing in corporate gifts, Popsations can help brand your business in a unique, fun way. Tins and bags can be customized with your logo and message.

    15% off all orders for Merritt customers

    Contact: Robin | 443-895-4620 | [email protected]

  • Reliance Fire Protection

    Reliance Fire Protection, Inc. has been defending local businesses against fire damage since 1987. They have the knowledge and experience to design, build, install, and maintain all types of fire sprinkler systems, including special hazard, fire alarm inspection and service and extinguisher inspections. Reliance Fire Protection is the leading company in the DMV and DC areas for 24-hour emergency sprinkler service. They pride themselves in their reliability, responsiveness and integrity. 

    If your insurance requires a more frequent routine inspection than what Merritt Properties provides, Reliance will offer 15% off your first inspection for your fire protection needs.

    Contact: Mark Kessler | 410-977-8173 | [email protected]

    Location: 709 East Ordnance Road, Suite 510, Baltimore, MD 21226

  • SIEGELLAW

    SIEGELLAW has decades of experience, and continues to remain at the forefront of developments in family law in Maryland. They believe that both educating clients and providing clients with the tools to find collateral professionals to move forward are two of their most important roles. Before deciding which style of resolving your matter is best for you — mediation, litigation or other options — you will need an attorney who can and will provide you with a complete education of what can be accomplished in litigation as opposed to what can be accomplished in alternatives to litigation. In addition to family law, SIEGELLAW can also consult with clients and represent them in certain criminal and personal injury cases.

    Every relationship starts with a free consultation with a SIEGELLAW attorney. If you choose to retain with their firm, they will also provide all Merritt customers and family with the following discounts:

    • Free consultation for any family law, criminal, personal injury or appeal issue.
    • 20% off their usual fees for any family law, criminal or appeal issue. 
    • A contingency rate of 30% for all personal injury matters. 

    Contact: Harry Siegel | 410-792-2300 

    Location: 6011 University Boulevard, Suite 250, Ellicott City, MD 21043

  • The Tel-Net Group

    A Low Voltage Communications contractor providing services, telephone (Digital-VoIP-Hosted, Security (access Control-Video Surveillance) and network solutions including (infrastructure and Data Center) applications.

    15% Discount plus up to a 5% finder's commission for referrals that lead to a sale of products or services

    Contact: Michael Ballis | 410-661-9510 ext. 3202 | [email protected]

    Location: 9321 Philadelphia Road, Suite C, Baltimore, MD 21237

Frequently Asked Questions

Have a question? Ask us now!

  • Will Merritt perform interior construction alterations for my space?

    Yes, we will perform those alterations that we agreed upon in your lease. Should you desire further renovations, your leasing representative will get in touch with our Interior Design team, who will meet with you to go over the alterations before we begin construction.

  • How do I decide on my interior space finishes?

    Our Interior Design team can help you select your interior finishes – we have a full range of finish samples to guide you in your decision.

  • If Merritt is making interior construction alterations to my space, what has to happen before I can move in?

    Our Interior Construction department will apply for any necessary building permits, meet with sub-contractors, and develop a construction work schedule that we will share with you.

  • Who can I contact regarding the interior construction process?

    Jason Blotzer and Skip Miller are construction managers for our leased properties in Maryland. In Virginia, please contact Keith Niepokoj. Each manager would be happy to chat about a project or any questions you may have.

  • Who handles the telephone, security, and computer lines?

    You will be responsible for these lines, and since we would like to work closely with your vendors, please have them contact our Interior Construction group by calling 410-298-2600.

See All Questions

  • Do I need to obtain a permit for any electrical work?

    Yes, you will need a permit for low voltage electric installations such as phone and alarm systems.

  • How do I handle the utilities for my space?

    Unless you are located in one of our multi-story office buildings, you will be in charge of your individually metered gas and electric bills, so you should contact BGE at 1-800-685-0123 before you move in. Water usage will be billed quarterly. We receive one bill per quarter per building, which we prorate according to the provisions defined in your lease.

  • How do I make my lease payments?

    You can mail your monthly rent check to 2066 Lord Baltimore Drive, Baltimore, MD 21244. Please include your account number on the check. Or, you can your pay rent electronically. We would directly deduct your monthly rent from the account of your choice. Please call Meg Truchon at 410-298-2600 if you want to sign up for this program or have any questions.

    In Virginia, please contact Mindy Redd at 703-858-2725.

  • What if I am having a problem paying my rent?

    You should call your assigned leasing representative, who will discuss your situation and help you in any way they can.

  • What happens after construction is complete?

    We will perform a walk-through inspection of your space and create a “punch-list”, which identifies items that require attention or correction. We will take care of these as soon as possible, usually within the first month of occupancy.

  • Do I have to send Merritt a copy of my Certificate of Insurance?

    Yes, please mail a copy of your Certificate of Insurance to:

    Merritt Properties
    2066 Lord Baltimore Drive
    Baltimore, MD 21244

  • Does Merritt test a building's fire system?

    Yes, tests are performed twice a year, under a contractual agreement with either Reliance Fire Protection or Virginia Sprinkler Company.

  • Who will handle building maintenance?

    We will take care of any necessary building maintenance. We also handle all customer service requests, in which case you should call 410-298-2600 in Maryland and 703-858-2725 in Virginia and ask to speak with someone in the Customer Service department. Or, visit our online service request portal.

  • Does Merritt provide janitorial or sanitation services?

    Unless you are located in one of our Class A office buildings, you are responsible for any janitorial or sanitation services. We can refer you to service providers upon request.

  • Does Merritt have a key to my property?

    No – we respect your privacy, and it is our policy not to enter your space without your company personnel being present. You have the only keys to your space.

  • Who is responsible for pest control?

    While we take measures to control this, you should do your best to keep the premise free from all pests, vermin, rodents, insects, and termites.

  • Are there enough parking spaces, and are they assigned to tenants throughout my building?

    We have planned for ample, non-exclusive parking at all of our developments, and expect that each tenant primarily uses the parking spaces in front of their space.

  • Is outside storage permitted?

    No, outside storage is not allowed.

  • Are there security services installed in my space?

    Not at this time, but we can assist you with a list of vendors. Of course, please let us know if you are experiencing recurring security-related issues.

Customer Handbooks

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We've been creating homes for businesses since 1967 and fortunate enough to work with all kinds of companies, in all kinds of industries, in all kinds of spaces. If you're looking for inspiration for your own business, browse through our searchable photo library to see some of our favorite spaces.

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